Refund Policy

1. Our Commitment

At AnalyticsPro, operated by MONVO LLC, we're confident in the quality of our privacy-focused analytics platform. However, we understand that our service might not be the right fit for everyone. This Refund Policy outlines the conditions under which refunds are available.

We believe in transparency and fairness, which is why we offer clear refund terms to protect both our customers and our business.

2. Refund Eligibility

2.1 30-Day Money-Back Guarantee

You are eligible for a full refund if:

• You request the refund within 30 days of your initial subscription purchase
• Your account is in good standing with no violations of our Terms of Service
• You have not exceeded reasonable usage limits during the refund period
• This is your first refund request for AnalyticsPro services

2.2 Eligible Plans

The 30-day money-back guarantee applies to:

• All monthly subscription plans (Starter, Pro, Business)
• All annual subscription plans (with pro-rated refunds for annual plans)
• First-time subscriptions and plan upgrades

2.3 Non-Eligible Circumstances

Refunds are not available in the following cases:

• Requests made more than 30 days after the initial purchase
• Accounts that have violated our Terms of Service or Acceptable Use Policy
• Excessive usage that indicates misuse of the service
• Requests for partial refunds on monthly subscriptions
• Add-on services or one-time purchases (unless defective)
• Refunds requested due to changes in pricing or features

3. How to Request a Refund

3.1 Contact Our Support Team

To request a refund, please contact our support team with the following information:

• Your account email address
• Your subscription plan and purchase date
• Reason for the refund request
• Any specific issues you encountered

3.2 Contact Methods

You can reach our support team via:

• Email: [email protected] (preferred method)
• Phone: +1 307-204-9803 (business hours)
• Support Portal: Through your account dashboard

3.3 Required Information

Please include the following in your refund request:

• Subject line: "Refund Request - [Your Account Email]"
• Detailed explanation of why you're requesting a refund
• Any feedback on how we could improve our service
• Confirmation that you understand your account will be cancelled

4. Refund Processing

4.1 Review Process

Our refund process typically follows these steps:

1. Initial Review (1-2 business days): We acknowledge your request and verify eligibility
2. Account Analysis (2-3 business days): We review your account usage and subscription details
3. Decision (1 business day): We approve or deny the refund request
4. Processing (3-10 business days): Approved refunds are processed through the original payment method

4.2 Payment Method Refunds

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-3 business days
• Bank Transfers: 5-10 business days
• Other Methods: Processing times may vary

4.3 Partial Refunds

For annual subscriptions cancelled within the 30-day period:

• Full refund if no service was used
• Pro-rated refund based on unused service time
• Minimum refund amount policies may apply

5. Account Cancellation and Data

5.1 Service Termination

When a refund is processed:

• Your subscription will be immediately cancelled
• Access to your AnalyticsPro dashboard will be revoked
• Data collection for your websites will cease
• API access will be terminated

5.2 Data Retention

After account cancellation:

• 30 days: Data is retained in case you wish to reactivate
• After 30 days: All analytics data is permanently deleted
• Account data: Basic account information may be retained for legal compliance

5.3 Data Export

Before requesting a refund, we recommend:

• Exporting any analytics data you wish to keep
• Downloading reports and historical data
• Removing our tracking code from your websites

6. Special Circumstances

6.1 Service Outages

In case of extended service outages:

• We may offer service credits for the affected period
• Refunds may be considered for significant disruptions
• Service Level Agreement (SLA) credits may apply

6.2 Technical Issues

If you experience technical problems:

• Contact support before requesting a refund
• We'll work to resolve issues within a reasonable timeframe
• Refunds may be offered if issues cannot be resolved

6.3 Billing Errors

For billing mistakes or duplicate charges:

• We'll investigate and correct errors promptly
• No refund request is needed for obvious billing errors
• Credits or refunds will be processed automatically

7. Chargebacks and Payment Disputes

Before initiating a chargeback with your bank or credit card company:

• Please contact our support team first
• We're committed to resolving issues fairly and quickly
• Chargebacks may result in account suspension
• Additional fees may apply for disputed charges

8. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. When we make changes:

• We'll update the "Last updated" date at the top of this page
• Significant changes will be communicated via email
• Changes will apply to future purchases, not existing subscriptions
• You'll be bound by the policy version in effect when you made your purchase